Our Policies
Shipping Policy

Next Day Shipping

All purchases made after 12pm will be immediately shipped out tomorrow and only based on if it is a working day.
Haircrafter International Sdn Bhd understands that getting your items quickly is important to you, so we make every effort to process your order quickly. When you order from our website, you can expect to receive your order within 1-3 business days.
Incorrect Shipping Address

Haircrafter International Sdn Bhd will send out a payment confirmation email with the shipping address stated in the email.
Any incorrect shipping addresses can be changed by clicking on the My Account link in the mentioned email.
Shipping addresses can be changed before your products are packed by Haircrafter International Sdn Bhd.
Haircrafter International Sdn Bhd is not liable for any losses resulting from incorrect shipping addresses.

Haircrafter International Sdn Bhd's shipping policies are subject to change without prior notice.

Return Policy

With Haircrafter International Sdn Bhd's 3 days return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition. But when the shipping option is otherwise than walk in you must report to courier service first and us (give a copy of report that have been send to customer service courier service)

You can return your purchase within 3 days from the date of purchase
Products must be in the condition you received and in the original packaging
Email your intent for a product return to sales.haircrafter@gmail.com. Please include picture of the defective product.
Once we’ve confirmed the defect and approved your return request, please ship the product(s) back to us on your own cost and we’ll deliver you the replacement product(s) within 10 – 15 working days.
Defect arises as a result of fair wear and tear, willful damage, negligence, misuse, abnormal working conditions or failure to follow our oral or written instructions as to the storage or use of the products are not qualified for a return and refund
Colour of products may differ slightly due to lighting or monitor and are not qualified for a return and refund

Haircrafter International Sdn Bhd's return policies are subject to change without prior notice. 

Privacy Policies

Haircrafter International Sdn Bhd's respects your privacy and we take great effort to protect your personal information that you have trust us with. 

We are committed to protect your privacy. We do not sell, share or trade customer’s personal information collected online with any third parties. 

You agree that the personal information we collect from you will be used and or shared within our corporate group and to third parties for one of the following purposes:

To deliver products that you purchase from our website.
To inform and update you on the delivery of the product and for customer support purposes.
To provide you with relevant product information.
To process your orders and to provide you with the services and information offered through our website and which you may request.
To allow us to administer your registered account with us.
To conform to legal requirements or comply with legal process.
To verify and carry out financial transactions in relation to payments you may make online. For example, certain payments that you make through our website will be processed by a third party payment gateway.

We employ strong security measures, such as encryption where appropriate. We also take appropriate steps to ensure that your information is only accessible by authorized person. 

We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website. You should check this Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.